Retailer Portal FAQ

Frequently Asked Questions
Here is a link to the FAQ provided by VIP.

Below are answers to additional questions asked to our team.

Q: How do I toggle between my Try-it and my Balkan Account?

A: There is a drop down in the top right corner of the Retailer Portal that allows you to toggle between all of your accounts.

Q: Can Driversell Accounts use the Portal?

A: You can only view and pay invoices. Search and order features are not available for Driversell accounts.

Q: How do I search items?

A: Use the search bar to search by package size, style, brand name, and/or product name.

Q: What if I’m already signed up with another distributor? 

A: Select the distributor you want to order from when you first sign in (you will see multiple options).

  • If another distributor signs you up, we cannot make changes to your username, but they can
  • If using the same email, the password you used when you signed up will be your password

Q: How do I reset my password?

A: If you signed up through us, we can reset it for you. Otherwise, you can use the “forget password” option.

Q: Can we have multiple users signed up to access the Retailer Portal? 

A: You can have multiple users with different emails for the same account with different “rights”

  • View Invoice Only
  • Order
  • Pay
  • All of the above

Q: Can I pay my bill online through the portal?

A: Yes, you can pay with a company credit card or linked bank account.

Q: Can I see items allocated to my account specifically? 

A: If we have something allocated to you, you will only be able to see the number of cases/kegs allocated to you in the inventory field unless there are some in open inventory, in which case you would see more than the allocation amount available for purchase.

Do you still have questions or concerns about the Retailer Portal?
Please email