Q: How do I toggle between my Try-it and my Balkan Account?
A: There is a drop down in the top right corner of the Retailer Portal that allows you to toggle between all of your accounts.
Q: Can Driversell Accounts use the Portal?
A: You can only view and pay invoices. Search and order features are not available for Driversell accounts.
Q: How do I search items?
A: Use the search bar to search by package size, style, brand name, and/or product name.
Q: What if I’m already signed up with another distributor?
A: Select the distributor you want to order from when you first sign in (you will see multiple options).
Q: How do I reset my password?
A: If you signed up through us, we can reset it for you. Otherwise, you can use the “forget password” option.
Q: Can we have multiple users signed up to access the Retailer Portal?
A: You can have multiple users with different emails for the same account with different “rights”
Q: Can I pay my bill online through the portal?
A: Yes, you can pay with a company credit card or linked bank account.
Q: Can I see items allocated to my account specifically?
A: If we have something allocated to you, you will only be able to see the number of cases/kegs allocated to you in the inventory field unless there are some in open inventory, in which case you would see more than the allocation amount available for purchase.