Business Analyst (Lancaster)

October 20, 2022by Season Cognion
The Business Analyst will have experience in information technology and advanced administrative skills. Outstanding Business Analyst understand key business performance metrics and act as a liaison between Information Services and all departments to ensure said departments business needs are fulfilled.
Essential Functions (must be able to be performed with or without reasonable accommodation): 

  • Assist Information Services Department in achieving departmental goals.
  • Facilitate the successful completion of operational objectives within all departments
  • Maximize productivity and communication within all departments to promote new and improved methods and operating procedures




  • Utilize information technology as an enabling tool to achieve process improvements
  • Process daily/weekly/monthly data entry transactions
  • Maintain product “pricing” (incl. discounts, rebates, cost, price set-up) accuracy and integrity
  • Provide ad hoc support for unplanned end-user requests
  • Maintain customer account information (new and existing accounts) according to defined company standards
  • Effectively communicate with all levels of personnel (internal/external) to enable effective translation and execution of customer needs/requirements
  • Recommends and develops plans for systems development and operations, hardware and software purchases
  • Assist with Month-end procedures; process and electronically distribute month-end reports
  • Provide general data support for VIP applications
  • Set up new users for all our VIP applications
  • Provide backup support for internal staff including Network Analysts
  • Subject matter Expert for Mobility, Karma, VIP and IDIG systems
  • Ensure accuracy of all incoming orders and EDI transactions
  • Maintain all supplier interfaces including Budnet, SRS, AB Marketing
  • Software support for EDI interfaces such as FINTECH, TERMSYNC, Walmart RETAILLINK, General EDI
  • General support to legacy systems including updates and version control
  • Sit on multiple internal committees to ensure both IS needs are represented and interdepartmental needs are fulfilled
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, handle multiple projects including during deadline periods; being a self-starter as well as a team player; having excellent verbal and written communication skills.  The requirements noted below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High school diploma or GED.
  • An associate’s or bachelor’s degree in information services, business administration or similar preferred.
  • Previous experience in information services or a similar role.
  • Exceptional interpersonal and customer service skills.
  • Self-starter, takes initiates to drive momentum and accomplish tasks, team player, strong technical capacity
  • Experience with industry software such as Microsoft products.
  • Advanced knowledge of administrative recordkeeping.
  • Familiarity with sales reports and sales records.
  • Proficiency with word processing and spreadsheet software.
  • Excellent written and verbal communication skills.


Physical Requirements:

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision.


  1. Prolonged periods sitting at a desk and working on a computer.
  2. Must be able to lift 25 pounds at a time.
  3. Ability to stand for 45-60 minutes for company presentations.
Work Environment:
Works in an indoor office setting. The noise level in the work environment is usually quiet.